Client

An Educational charity, who operate across multitude of differing offerings across the educational spaces – awarding organisations, end-point assessment and offerings of qualifications. They have a brilliant reputation in the sector as a quality provider as well as an employer of choice. The client have recently acquired a new business, and additional heads will be needed to manage and bringing together.

Responsibilities

• Line management of Customer Service Team, split between 2 different offices – travel will be required with this role.
• Management of long-term relationships with existing and new businesses
• Identifying and implementing processes to continuously improve customer support
• Ongoing training of Customer Service Advisors
• Ensure and allocate workflow to Customer Service Team is accurately prioritised.

What do you need?

• Experienced in managing medium to large sized teams in Customer Support/Service
• An ability to travel, as the role is looking after teams multi-site
• Ideally Education experience, but not essential