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Head of Customer Support

Head of Customer Support

  • GBR
  • 40k/year - 45k/year USD / Year

BDL Recruitment


An Educational charity, who operate across multitude of differing offerings across the educational spaces – awarding organisations, end-point assessment and offerings of qualifications. They have a brilliant reputation in the sector as a quality provider as well as an employer of choice. The client have recently acquired a new business, and additional heads will be needed to manage and bringing together.


  • Line management of Customer Service Team, split between 2 different offices – travel will be required with this role.
  • Management of long-term relationships with existing and new businesses
  • Identifying and implementing processes to continuously improve customer support
  • Ongoing training of Customer Service Advisors
  • Ensure and allocate workflow to Customer Service Team is accurately prioritised.

What do you need?

  • Experienced in managing medium to large sized teams in Customer Support/Service
  • An ability to travel, as the role is looking after teams multi-site
  • Ideally Education experience, but not essential

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Job Overview
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Offered Salary
40k/year - 45k/year
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