We are hiring: Relationship Managers

BDL Recruitment are proud to be partnering with Skills & Education Group as we recruit for their next three Relationship Managers

Skills & Education Group is improving the lives of individuals by championing education and skills-oriented organisations, providers and learners. Skills & Education Group believe success should be for everybody. That’s why they build lasting strategic partnerships with their membership, creating opportunities in the wider education and skills sector that support workforce development.

What we are looking for

To promote Group products and services to both existing and potential customers. Lead on the retention of allocated customers and drive growth opportunities.

The role will be home-based.

• You will be consultative, understanding doing the right thing ethically as well as experience in growing relationships.
• You’ll be a self-starter, being able to manage your own diary.
• Ideally you’ll be experienced in the apprenticeship field, but we are open to people from outside of sector, too.

MAIN DUTIES AND RESPONSIBILITIES

1      To report monthly to the Senior Relationship Manager on performance against Group income targets, personal KPI’s and objectives, highlighting risk and suggesting action where required.

2      Identify opportunities for celebrating success and ensure these are shared with the Senior Relationship Manager monthly.

3      Develop and take ownership of an area sales plan, considering KPI’s and Group products and services to ensure growth targets are met.

4      Develop an understanding of the customer base, product offer and key income data relating to your area.

5      Working with the Communications team, lead on marketing campaigns to generate new business across and effectively manage and report on opportunity pipelines.

6      Manage and retain customer relationships ensuring a plan for engagement is in place.

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7      Work collaboratively across the Group utilising specialist teams to allow you to retain and grow customer base e.g. End-Point Assessment, Quality and Compliance teams.

8      Provide efficient and effective customer service and be the primary point of contact for internal and external customers in the context of relationship management.

9      Develop and nurture new partnerships and network opportunities.

10   Work collaboratively with the Communications Team to effectively execute the sales/growth plan.