Join the world-leading EdTech Business, building relationships with customers and supporting educators around the world.

We are offering an excellent package, lots of development opportunities and a flexible working arrangement with 2-3 days in our Bristol office and 2-3 days working from home, in the office or anywhere that you’re most comfortable.

Responsibilities

· Work with schools across the globe to implement our clients Edtech

solutions, ensuring a positive onboarding experience.

· Support customers effectively with questions and issues as they

arise.

· Maximize customer retention, securing and processing annual

renewals.

· Crafting beautifully written, inspiring and compassionate emails.

· Proactively monitoring customer health data to spot opportunities

and risks.

· Working with sales and engineering teams as well as two Teacher

Success Managers based in the US.

· Using CRM for all communications, tracking progress and reporting

goals.

· Reporting initially to the VP of Partnerships.

Skills and experience

· Customer-first mentality demonstrated in customer-facing

experience.

· Ability to juggle a high volume of daily tasks, using technology

extensively to maximize efficiency. Experience using a CRM system would be an

advantage.

· Exceptional attention to detail and ability to follow up and

follow through on tasks.

· Excellent written communication skills with an understanding of

how to build relationships via email.

· Analytical skills to use data to drive actions and decisions.

· Strong interpersonal skills. Must be able to negotiate and

problem-solve.

· Knowledge of digital tools, apps and education would be an

advantage.

· Passion for education and helping educators access

transformative digital tools.

· Demonstrable business acumen and a good understanding of

business sales processes.

· Team player who enjoys working with colleagues across the

business.

· Competence in additional languages would be of interest.

What we offer

· Competitive salary + commission on renewals

· Annual company incentive plan (up to 15% of base salary)

· Workplace pension scheme

· 32 days holiday (increasing with length of service)

· Occasional travel to the US a possibility

· Work a mix of remote and in our central Bristol office

· The opportunity to join a fast growing start-up making an outsized

impact to millions of students