Customer Retention Executive
BDL Recruitment are delighted to be working with leading Learning Resources business in order to hire a Customer Retention Executive to join their team.
You will be working closely with schools, colleges and private training providers in order to support your clients needs, looking after retention of clients and client satisfaction.
What will you be doing
- Looking after a mix of clients throughout the UK in schools, colleges and training providers
- Working with clients to understand their needs and changing demands
- Upsell/cross sell and provide ongoing support within learner management systems and learning resources
- Working closely with the retentions team to improve retention stats across the business
- Representing the brand at client meetings/conferences
What you need
- Experience working within a customer facing role
- Ideally experience within retentions
- Experience working with education facilities in some capacity would be preferred
- Access to your own vehicle and willing to travel upon request
- Customer focused and great eye for details